Front Desk Coordinator: Patient Experience & Growth

Smile-Doctors; Suffolk (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Paid holidays

Braces discounts

Job summary

Smile Doctors in Virginia is seeking a Front Desk Coordinator I to join a growing orthodontic team. You will welcome patients, schedule appointments, verify insurance, and handle payments, helping ensure a smooth patient flow.

The role requires clear written and spoken communication, attention to detail, and at least a high school diploma with administrative experience preferred. Bilingual skills are a plus, and a positive, team-oriented attitude is essential.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and assist patients and visitors, directing them to the appropriate team member.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in patients, verify insurance information, and update charts.
• Schedule appointments and manage reminders; assist with billing and payments.
• Support internal marketing initiatives and foster team involvement.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma or equivalent

Job description

Smile Doctors in Virginia is seeking a Front Desk Coordinator I to join a growing orthodontic team. You will welcome patients, schedule appointments, verify insurance, and handle payments, helping ensure a smooth patient flow.

The role requires clear written and spoken communication, attention to detail, and at least a high school diploma with administrative experience preferred. Bilingual skills are a plus, and a positive, team-oriented attitude is essential.