Front Desk Concierge & Patient Experience Coordinator

Smile-Doctors; Arlington (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability coverage

Long-term disability coverage

401(k) plan

2 weeks paid time off in your first yr

Paid holidays

Discounts on braces and clear aligners

Job summary

Smile Doctors in Arlington, VA is seeking a Front Desk Coordinator I to join our growing orthodontic team. You will greet patients, verify insurance, schedule appointments, handle payments, and support daily front-office operations to ensure a smooth patient experience.

The role emphasizes clear communication, accuracy in documentation, and teamwork within a fast-paced dental practice; prior admin experience is preferred and bilingual abilities are a plus.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team members.
• Performs various administrative duties.
• Welcomes visitors and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Skills

Verbal communication

Written communication

Active listening

Education

High School diploma or equivalent

Job description

Smile Doctors in Arlington, VA is seeking a Front Desk Coordinator I to join our growing orthodontic team. You will greet patients, verify insurance, schedule appointments, handle payments, and support daily front-office operations to ensure a smooth patient experience.

The role emphasizes clear communication, accuracy in documentation, and teamwork within a fast-paced dental practice; prior admin experience is preferred and bilingual abilities are a plus.