Front Desk Coordinator

Cano Health LLC; Town of Florida (NY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Cano Health LLC seeks a Front Desk Coordinator to be the first point of contact at the clinic, handling patient intake, appointment scheduling, and insurance verification to support patient-centered care.

Candidates must be fluent in Haitian Creole and English; a High School Diploma and at least one year front desk experience are required, with EMR knowledge and basic PC skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year experience in a front desk setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
• BLS Certification preferred; ability to respond to medical emergencies.
• Training in gait support, lifting techniques, and ADA compliance.
• Proficient with Microsoft Office Suite.

Responsibilities

• Handle patient intake and onboarding; create new patient profiles in EMR.
• Greet patients and visitors; maintain welcoming environment.
• Coordinate translation services as needed (e.g., Propia app).
• Answer and route incoming calls; document/disposition calls.
• Respond to inquiries in person, by phone and email with professionalism.

Skills

Haitian Creole

English

Education

High School Diploma

Tools

Power BI

Excel

Word

Teams

PowerPoint

Job description

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.

Essential Duties & Responsibilities

Administrative Responsibilities

• Patient Intake and Onboarding Create new patient profiles in the EMR system. Conduct welcome calls and schedule initial appointments. Mail welcome packages to new patients. Obtain required annual consents and patient signatures. Encourage and assist patients with Patient Portal enrollment. Coordinate translation services as needed (e.g., Propia app).
• Greet patients and visitors warmly, creating a welcoming and professional environment
• Office Hours Monday through Friday 8am-5pm
• Must be fluent in Haitian Creole and English due to patient demographics

Phone Operations

• Answer and route incoming calls appropriately. Take messages, assist callers, and properly document/disposition each call.
• Respond to inquiries in person, over the phone and via email with professionalism and accuracy

Education & Experience

High School Diploma or equivalent required. Minimum of one (1) year experience in a front desk setting. Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred. BLS Certification, be able to respond to medical emergencies (Preferred) Training in gait support, proper lifting techniques, and ADA compliance. Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.

Education Requirements

Required/Preferred Education Level Discipline Required High School Diploma Join our team that is making a difference! Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here Together, we have the opportunity to serve and grow with purpose. Find your team and begin your journey of transforming healthcare!