Front Desk Coordinator | Patient Experience & Admin

Smile Doctors Affiliate; Williston (VT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Short & Long-Term Disability

PTO & Holidays

Brace Discounts

Job summary

Champlain Orthodontics is seeking a Front Desk Coordinator I to join our Williston and St. Albans offices. You will greet patients, verify information, schedule appointments, take payments, and support front desk operations with a friendly, people-first approach.

Requirements include a High School Diploma and at least 1 year of administrative experience; bilingual is a plus. Competitive benefits are offered in a team-focused environment.

Qualifications

• Strong communication skills in person and in writing.
• Ability to listen, understand, and relay information clearly.
• One year of administrative experience preferred; bilingual a plus.

Responsibilities

• Greet and welcome customers at the front desk and determine the nature of visit.
• Answer, screen, and route incoming calls; take messages as needed.
• Check in patients, verify insurance information, and notify clinicians of arrivals.
• Schedule returning appointments and print reminders; update charts and patient information.
• Process payments, post to accounts, and coordinate payment arrangements.
• Receive, store, and deliver mail and shipments; assist with office duties.
• Support internal marketing initiatives and encourage team participation.

Skills

Verbal & written communication

Organizational skills

Customer service

Education

High School Diploma or equivalent

Job description

Champlain Orthodontics is seeking a Front Desk Coordinator I to join our Williston and St. Albans offices. You will greet patients, verify information, schedule appointments, take payments, and support front desk operations with a friendly, people-first approach.

Requirements include a High School Diploma and at least 1 year of administrative experience; bilingual is a plus. Competitive benefits are offered in a team-focused environment.