Front Desk Coordinator I — People-First Orthodontics Team

Smile Doctors; Williston (VT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Brace discounts

Job summary

Champlain Orthodontics is seeking a Front Desk Coordinator I to join our Williston and St. Albans, VT locations. You will greet patients, handle front-desk duties, verify insurance, schedule appointments, and manage payments while supporting clinicians and staff.

The role emphasizes strong communication, organization, and a friendly, team-oriented approach within a patient-focused orthodontic practice.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine the nature of the visit, and notify appropriate team members.
• Perform various administrative duties.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print/reprint appointment reminders and school/work excuses.
• Coordinate payment arrangements or account resolutions.
• Receive, store, and deliver shipments and mail.
• Take payments and post to patient accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma or equivalent

Job description

Champlain Orthodontics is seeking a Front Desk Coordinator I to join our Williston and St. Albans, VT locations. You will greet patients, handle front-desk duties, verify insurance, schedule appointments, and manage payments while supporting clinicians and staff.

The role emphasizes strong communication, organization, and a friendly, team-oriented approach within a patient-focused orthodontic practice.