Front Desk Coordinator I

Smile Doctors; Williston (VT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Brace discounts

Job summary

Champlain Orthodontics is seeking a Front Desk Coordinator I to join our Williston and St. Albans, VT locations. You will greet patients, handle front-desk duties, verify insurance, schedule appointments, and manage payments while supporting clinicians and staff.

The role emphasizes strong communication, organization, and a friendly, team-oriented approach within a patient-focused orthodontic practice.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine the nature of the visit, and notify appropriate team members.
• Perform various administrative duties.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print/reprint appointment reminders and school/work excuses.
• Coordinate payment arrangements or account resolutions.
• Receive, store, and deliver shipments and mail.
• Take payments and post to patient accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile? Champlain Orthodontics is seeking a Front Desk Coordinator I to join our growing team in both our Williston and St. Albans, VT locations.
How You’ll Make Us Better
Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your Special Skills
We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites For Success

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

The Perks

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Champlain Orthodontics?
We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.
We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.