Front Desk Coordinator I

Smile Doctors Affiliate; Williston (VT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Short & Long-Term Disability

PTO & Holidays

Brace Discounts

Job summary

Champlain Orthodontics is seeking a Front Desk Coordinator I to join our Williston and St. Albans offices. You will greet patients, verify information, schedule appointments, take payments, and support front desk operations with a friendly, people-first approach.

Requirements include a High School Diploma and at least 1 year of administrative experience; bilingual is a plus. Competitive benefits are offered in a team-focused environment.

Qualifications

• Strong communication skills in person and in writing.
• Ability to listen, understand, and relay information clearly.
• One year of administrative experience preferred; bilingual a plus.

Responsibilities

• Greet and welcome customers at the front desk and determine the nature of visit.
• Answer, screen, and route incoming calls; take messages as needed.
• Check in patients, verify insurance information, and notify clinicians of arrivals.
• Schedule returning appointments and print reminders; update charts and patient information.
• Process payments, post to accounts, and coordinate payment arrangements.
• Receive, store, and deliver mail and shipments; assist with office duties.
• Support internal marketing initiatives and encourage team participation.

Skills

Verbal & written communication

Organizational skills

Customer service

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?Champlain Orthodontics is seeking a Front Desk Coordinator I to join our growing team in both our Williston and St. Albans, VT locations.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitVerifies insurance informationNotifies clinicians of patient arrival and readinessMake appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredOne (1) year of administrative experience preferredBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Champlain Orthodontics?We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.This is the perfect opportunity to grow with an expanding organization! Apply today!