Front Desk Coordinator — Patient Care & Scheduling

National Vision, Inc.; Wilkes-Barre (Luzerne County); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

National Vision, Inc. in Wilkes-Barre, PA is seeking a friendly Receptionist to greet customers, answer calls, schedule appointments, and keep patient records organized in a fast-paced optical retail environment.

This full-time position offers competitive pay and benefits; prior receptionist or front-office experience is preferred but not required. Candidates should have a high school diploma and strong organizational skills.

Formación

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsabilidades

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Conocimientos

Receptionist experience

Phone handling

Multitasking

Organizational skills

Educación

High School Diploma or equivalent

Descripción del empleo

National Vision, Inc. in Wilkes-Barre, PA is seeking a friendly Receptionist to greet customers, answer calls, schedule appointments, and keep patient records organized in a fast-paced optical retail environment.

This full-time position offers competitive pay and benefits; prior receptionist or front-office experience is preferred but not required. Candidates should have a high school diploma and strong organizational skills.