Guest Experience & Scheduling Specialist

National Vision; Chesterfield Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k retirement savings with company

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision seeks a friendly Receptionist to greet customers, manage patient records, and coordinate schedules in a fast-paced store environment. You will provide prompt service in person and over the phone, ensuring accurate information and smooth workflow for daily operations.

Qualifications include 0-2 years of related experience and strong organizational skills; high school diploma or equivalent required. We offer competitive pay and a comprehensive benefits package.

Qualifications

• Experience in receptionist/front desk roles is preferred.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines is preferred.
• Strong organizational skills are required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Receptionist experience

Phone handling

Organizational skills

Education

High School Diploma or equivalent

Job description

National Vision seeks a friendly Receptionist to greet customers, manage patient records, and coordinate schedules in a fast-paced store environment. You will provide prompt service in person and over the phone, ensuring accurate information and smooth workflow for daily operations.

Qualifications include 0-2 years of related experience and strong organizational skills; high school diploma or equivalent required. We offer competitive pay and a comprehensive benefits package.