Dental Front Desk - Patient Care & Admin Specialist

North American Dental Group; Warren (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive PTO

401k

Career growth

Job summary

North American Dental Group is seeking a Front Desk Coordinator in Warren, OH. You will be the first point of contact, greet patients, handle phone calls, schedule appointments, verify insurance, and manage financial transactions with accuracy and empathy.

The role emphasizes customer service, dental software proficiency, and a collaborative environment designed to deliver exceptional patient care.

Qualifications

• High School Diploma or equivalent; an Associate’s degree is preferred.
• 1-5 years of customer service, insurance, or dental office experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs.

Responsibilities

• Handle financial information, verify insurance, and prepare end-of-day reports to keep patients worry-free.
• Perform clerical tasks: mail, scanning, photocopying; answer calls, greet visitors, schedule and verify appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies, collect co-pays, and verify insurance coverage as appropriate.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Skills

Customer service

Insurance verification

Dental software

Microsoft Office

Education

High School Diploma

Associate’s degree preferred

Job description

North American Dental Group is seeking a Front Desk Coordinator in Warren, OH. You will be the first point of contact, greet patients, handle phone calls, schedule appointments, verify insurance, and manage financial transactions with accuracy and empathy.

The role emphasizes customer service, dental software proficiency, and a collaborative environment designed to deliver exceptional patient care.