Luxury Medical Spa Front Desk & Client Experience Lead

Bella Aesthetics; Cambridge (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Bella Aesthetics, a high-end medical aesthetics practice, seeks a Front Desk Coordinator to deliver a polished, luxurious experience from arrival to checkout. This role drives bookings, handles client inquiries, and supports daily operations with strong organizational and sales skills.

The candidate thrives in a fast-paced, luxury environment, is tech-savvy, and comfortable discussing pricing and memberships. Prior experience in medical spa settings is a plus.

Qualifications

• Strong sales and customer service background.
• Excellent written and verbal communication.
• Proficient with Microsoft Office and scheduling systems.
• Experience with Boulevard, Vagaro, Mindbody, or similar software.

Responsibilities

• Warmly greet clients and ensure a luxury experience from arrival to checkout.
• Educate clients on treatments, pricing, memberships, and promotions; help convert inquiries into bookings.
• Prepare provider schedules, reconcile payments, and maintain organized records.
• Support inventory tracking and supply orders; communicate updates clearly with providers and owner.

Skills

Sales and customer service

Communication

Organized

Tech-savvy

Tools

Microsoft Office

Scheduling systems

Boulevard

Vagaro

Mindbody

Job description

Bella Aesthetics, a high-end medical aesthetics practice, seeks a Front Desk Coordinator to deliver a polished, luxurious experience from arrival to checkout. This role drives bookings, handles client inquiries, and supports daily operations with strong organizational and sales skills.

The candidate thrives in a fast-paced, luxury environment, is tech-savvy, and comfortable discussing pricing and memberships. Prior experience in medical spa settings is a plus.