Front Desk Coordinator II: Patient Experience & Admin Pro

Smile Doctors; Annandale (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life insur

Short and long-term disability

401(k) plan

2 weeks paid time off + holidays

Discounts on braces and clear aligners

Job summary

Virginia Orthodontic Partners is seeking a Front Desk Coordinator II to join our growing team. You will greet patients, manage scheduling, verify insurance, and support the financial aspects of care. The role emphasizes friendly, professional service and efficient clinic operations.

The position offers the chance to contribute to a people-first culture, coordinate with clinicians, and promote patient engagement through our Smile Doctors Anywhere app. Experience with front desk tasks is preferred.

Qualifications

• High School Diploma or equivalent required.
• Six (6) months as a Smile Doctors Front Desk Coordinator I.
• Bilingual a plus, but not required.

Responsibilities

• Greets and assists patients and visitors, routing to the appropriate team member.
• Handles front desk tasks: check-in, schedule changes, and reminders.
• Verifies insurance information and facilitates payments or arrangements.
• Presents contracts and coordinates payment plans.
• Manages mail, supplies, and internal communications with the Practice Director.
• Encourages use of the Smile Doctors Anywhere app to enhance patient experience.

Skills

Customer service

Verbal communication

Written communication

Bilingual

Education

High School Diploma or equivalent

Job description

Virginia Orthodontic Partners is seeking a Front Desk Coordinator II to join our growing team. You will greet patients, manage scheduling, verify insurance, and support the financial aspects of care. The role emphasizes friendly, professional service and efficient clinic operations.

The position offers the chance to contribute to a people-first culture, coordinate with clinicians, and promote patient engagement through our Smile Doctors Anywhere app. Experience with front desk tasks is preferred.