Front Desk Coordinator II

Smile Doctors; Annandale (VA); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Medical, dental, vision and life insur

Short and long-term disability

401(k) plan

2 weeks paid time off + holidays

Discounts on braces and clear aligners

Descrizione del lavoro

Virginia Orthodontic Partners is seeking a Front Desk Coordinator II to join our growing team. You will greet patients, manage scheduling, verify insurance, and support the financial aspects of care. The role emphasizes friendly, professional service and efficient clinic operations.

The position offers the chance to contribute to a people-first culture, coordinate with clinicians, and promote patient engagement through our Smile Doctors Anywhere app. Experience with front desk tasks is preferred.

Competenze

• High School Diploma or equivalent required.
• Six (6) months as a Smile Doctors Front Desk Coordinator I.
• Bilingual a plus, but not required.

Mansioni

• Greets and assists patients and visitors, routing to the appropriate team member.
• Handles front desk tasks: check-in, schedule changes, and reminders.
• Verifies insurance information and facilitates payments or arrangements.
• Presents contracts and coordinates payment plans.
• Manages mail, supplies, and internal communications with the Practice Director.
• Encourages use of the Smile Doctors Anywhere app to enhance patient experience.

Conoscenze

Customer service

Verbal communication

Written communication

Bilingual

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Looking for a career that makes you smile?

Virginia Orthodontic Partners is seeking a Front Desk Coordinator II to join our growing team.

How you’ll make us better:

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Notifies clinicians of patient arrival and readiness
• Makes appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• Verifies insurance information, investigates any issues, and works towards a resolution
• Makes changes to the patient schedule as necessary
• Presents contracts to patients, coordinates payment arrangements and/or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment
• Communicates office supply requirements to the Practice Director for monthly supply order

Your special skills:

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to establish and maintain good working relationships with patients and coworkers
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites for success:

• High School Diploma or equivalent required
• Six (6) months as a Smile Doctors Front Desk Coordinator I
• Bilingual a plus, but not required

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Virginia Orthodontic Partners?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

This is the perfect opportunity to grow with an expanding organization!