Front Desk Coordinator – Family Medicine Clinic

Trinity Health-ND; Minot (ND); On-site; USD 21,000 - 25,000; Full time

Job summary

Trinity Health-ND is seeking an Office Assistant to support daily front-office operations in our Minot clinic. The role greets patients, handles registration and payments, schedules appointments, and coordinates communications with staff to maintain smooth clinic workflow.

The position emphasizes courteous, accurate administrative support, privacy compliance, and flexibility to cover other reception areas as needed in a fast-paced outpatient setting.

Qualifications

• HS Diploma or GED required or preferred.
• Customer service experience or training required; minimum six months preferred.
• Experience in a clerical or office setting preferred.
• Medical terminology knowledge preferred.
• Experience with computer appointment software preferred.

Responsibilities

• Greet and register patients, verify information, and process payments.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems.
• Answer and triage incoming calls, route messages clearly and courteously.
• Maintain organized front office by preparing forms and updating records.
• Protect patient confidentiality per policies.
• Provide cross coverage in other reception areas as needed.

Skills

Customer service

Interpersonal skills

Communication (verbal)

Communication (written)

Problem solving

Conflict resolution

Multitasking

Education

HS Diploma or GED

Job description

Trinity Health-ND is seeking an Office Assistant to support daily front-office operations in our Minot clinic. The role greets patients, handles registration and payments, schedules appointments, and coordinates communications with staff to maintain smooth clinic workflow.

The position emphasizes courteous, accurate administrative support, privacy compliance, and flexibility to cover other reception areas as needed in a fast-paced outpatient setting.