Urology Clinic Front Desk & Scheduling Specialist

Trinity Health-ND; Minot (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health-ND is seeking an Office Assistant to support front-office operations in an outpatient clinic. You will greet patients, register them, verify information, and handle payments with a focus on courteous, accurate service.

You will schedule appointments using electronic systems, answer calls, and maintain organized records while protecting patient privacy. The role may include cross-coverage in other reception areas to ensure smooth clinic operations.

Qualifications

• Customer service experience or training required.
• Preferably six months minimum clerical/office experience.
• HS Diploma or GED preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Greet and register patients, verify information, and process payments.
• Schedule, update, and coordinate patient appointments using scheduling systems.
• Answer and triage incoming calls, route messages courteously.
• Maintain organized front-office operations and records.
• Protect patient confidentiality per policies.
• Provide cross-coverage in other reception areas as needed.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Conflict resolution

Multitasking

Phone communication

Judgment and discretion

Education

HS Diploma or GED

Tools

Electronic scheduling systems

Computer appointment software

Job description

Trinity Health-ND is seeking an Office Assistant to support front-office operations in an outpatient clinic. You will greet patients, register them, verify information, and handle payments with a focus on courteous, accurate service.

You will schedule appointments using electronic systems, answer calls, and maintain organized records while protecting patient privacy. The role may include cross-coverage in other reception areas to ensure smooth clinic operations.