Clinic Front Desk & Scheduling Specialist

Trinity Health; Minot (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health in Minot, ND is seeking an Office Assistant to support daily front office operations in a clinic setting. You will greet patients, assist with registration and scheduling, answer calls, collect payments, and maintain organized records while delivering high-quality customer service.

This role works closely with clinicians and administrative staff, provides coverage in other reception areas as needed, and requires strong communication, multitasking, and respect for privacy standards.

Qualifications

• Customer service experience or training is required.
• Experience in a clerical or office setting is preferred.
• Medical terminology knowledge is preferred.
• Experience with computer appointment software is preferred.

Responsibilities

• Greet and register patients, verify information, and process payments per clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems.
• Answer and triage incoming calls, route messages, and communicate clearly with patients and staff.
• Maintain organized front office operations by preparing forms, updating records, and handling documents.
• Protect patient confidentiality by handling sensitive information per privacy policies.
• Provide cross-coverage in other reception areas to support operations during staff absences.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

HS Diploma or GED

Tools

Appointment scheduling software

Job description

Trinity Health in Minot, ND is seeking an Office Assistant to support daily front office operations in a clinic setting. You will greet patients, assist with registration and scheduling, answer calls, collect payments, and maintain organized records while delivering high-quality customer service.

This role works closely with clinicians and administrative staff, provides coverage in other reception areas as needed, and requires strong communication, multitasking, and respect for privacy standards.