Front Desk Coordinator — Behavioral Health

Adventist HealthCare; Rockville (MD); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, and VIs

Employer-paid Short & Long-Term Disab.

Paid Time Off

Employer retirement contribution and 3

Tuition Reimbursement

EAP support

Job summary

Adventist HealthCare Behavioral Health & Wellness Center in Maryland is seeking a Front Desk Coordinator to welcome patients, route messages, and support clinical staff. You will schedule appointments, perform check-in/out in the EMR, and maintain accurate patient records and demographics.

Requirements include a high school diploma and 1–2 years of medical office experience (3–4 years preferred); Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• 1–2 years of direct medical office administrative assistant/receptionist/coordinator experience required; 3–4 years preferred.
• Bilingual in Spanish preferred.
• Familiarity with back-office clinical support tasks (vital signs, intake, prescription workflows) preferred.

Responsibilities

• Serve as the first point of contact by answering calls, routing messages, and ensuring timely communication between patients and clinical staff.
• Schedule patient appointments and manage daily scheduling changes; perform patient check-in/out in the EMR with accurate demographic, insurance, and visit data.
• Assist with administrative duties including scanning, faxing, and maintaining organized documentation in the EMR and external data sheets.
• Verify insurance eligibility and initiate or route authorization requests to support scheduling and continuity of care.
• Other duties as assigned.

Skills

Customer service

Phone handling

Spanish bilingual

EMR familiarity

Education

High school diploma

Tools

EMR system

Job description

Adventist HealthCare Behavioral Health & Wellness Center in Maryland is seeking a Front Desk Coordinator to welcome patients, route messages, and support clinical staff. You will schedule appointments, perform check-in/out in the EMR, and maintain accurate patient records and demographics.

Requirements include a high school diploma and 1–2 years of medical office experience (3–4 years preferred); Spanish is a plus.