Front Desk Representative

The Adirondack Club; Franklin (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Complimentary club membership

401(k) with company match

Job summary

The Adirondack Club in Franklin, MA is seeking a dependable Front Desk Representative who helps create a welcoming, professional atmosphere for every member and guest. As the first and last contact, you will greet visitors, handle check-ins, answer questions, process basic administrative tasks, and support ongoing club operations with a positive, service-minded attitude.

This year‑round, full‑time role requires a flexible schedule and strong communication, with opportunities for complimentary

Qualifications

• Basic computer proficiency required.
• Experience with POS or membership software is a plus.
• Flexible schedule required, including holidays and school breaks.

Responsibilities

• Greet members and guests with warmth and professionalism.
• Manage check-ins, account inquiries, and general front desk operations.
• Answer phone calls and emails; maintain accurate records.
• Support staff meetings and club operations as needed.

Skills

Strong communication

Multitasking

Customer service

Reliability

Punctuality

Tools

Microsoft Office

POS software

Membership systems

Job description

We are seeking a dependable, energetic, and member-focused professional to join our team as a Front Desk Representative. This role is essential in creating a welcoming, positive, and seamless experience for every member and guest who walks through our doors.

As the first and last point of contact, you will set the tone for the entire Club experience, providing exceptional service, support, and professionalism at all times. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Front Desk & Member Experience

• Greet members and guests with warmth, professionalism, and consistency
• Assist with member questions, concerns, and requests, escalating when appropriate
• Provide information to prospective members and clients
• Maintain a clean, organized, and welcoming front desk environment
• Manage check-ins, account inquiries, and general front desk operations
• Ensure a positive first and last impression for all members and guests

Operations & Administrative Support

• Answer phone calls, emails, and general inquiries in a timely and professional manner
• Maintain accurate records and complete basic administrative tasks

Additional Responsibilities

• Participate in staff meetings and contribute to a positive team environment
• Understand and consistently follow Club policies and procedures
• Support overall Club operations as needed

Schedule Requirements

This is a year-round (non-seasonal) position. Candidates must be available to work a flexible schedule that includes:

• Weekday afternoons (as early as 2PM) and evenings
• Holidays and school breaks

Ideal Candidate

You’re an energetic, service-minded professional who thrives in a fast-paced setting and enjoys working with people. You take pride in delivering excellent service and bring a positive, team-oriented attitude to every shift.

• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy environment
• Reliable, punctual, and detail-oriented
• Comfortable handling member concerns with professionalism and care

We also encourage our team to embrace our Club culture by utilizing the facility for personal wellness. Familiarity with our programs and a passion for a healthy lifestyle help create a more authentic member experience.

Requirements

• Basic computer proficiency, including Microsoft programs
• Experience with point-of-sale or membership software is a plus
• Must be able to work a flexible schedule as outlined above
• Complimentary club membership when working 5+ hours per week
• 401(k) with company match if over 21 and after 1000 hours of work