Front Desk

American Family Fitness; Mechanicsville (VA); On-site; USD 16,531 - 20,664; Part time

Job summary

A local fitness center in Mechanicsville is seeking a friendly Front Desk associate to greet members, manage check-ins, and assist with inquiries. The ideal candidate will have excellent communication skills and a positive attitude. Responsibilities include monitoring member access, handling phone inquiries, and ensuring the front desk area is clean and organized. This is a part-time, entry-level position in the wellness and fitness industry.

Qualifications

• Exceptional interpersonal and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Attention to detail and organizational skills.

Responsibilities

• Greet and assist members and guests with a pleasant demeanor.
• Monitor member check-in and ensure policy compliance.
• Answer phone calls and take detailed messages.

Job description

Front Desk

Job Description

Objectives: To warmly greet the current and potential member and contribute assistance by answering questions, providing them with necessary information and ensuring them a pleasant visit.

Reports to: Front Desk Manager

Game Plan

• Arrive five to ten minutes early to read and sign the communication log.
• Dress in appropriate attire to include nametag.
• Clock in under employee number.
• Smile and greet members and guests by name upon entering club in a pleasant and cordial manner.
• Understand and implement guest policy.
• Monitor member check in by checking their membership card and photo id.
• Understand and administer the "UPS" system for the membership directors.
• Efficiently answer phone within three rings and direct all incoming calls appropriately and take detailed messages.
• Properly take phone messages. Make sure to always include name and phone number. Initial all messages.
• Record all reservations with a name and phone number and your initials.
• Take names on sign-up sheet for the Strong class up to one hour in advance.
• Attend mandatory monthly meeting.
• Collect and log fees. Make sure to always write a receipt. Staple money, credit card slip, or check to the white receipt. Drop in safe. The member receives the yellow copy. Include member number, name, and payment type.
• Open and close club. Refer to opening and closing duties list.
• Inform all members of upcoming activities, promotions, and policy changes.
• Maintain a clean and attractive front desk area.
• Prepare new member packets.
• Prepare and log status forms.

Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Administrative
• Industry: Wellness and Fitness Services