Front Desk Coordinator

True North Health Center; Colorado Springs (CO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401k Matching

Paid Time off

Paid Holidays

Family Health Care Benefits

Job summary

True North Health Center in Colorado Springs is seeking a Front Office Coordinator to act as the quarterback of patient flow. You will warmly greet patients, schedule appointments, and coordinate with the care team to keep visits efficient and on track.

Ideal candidates have a high school diploma, some healthcare or customer service experience, and comfort with EHR systems. This full-time role offers growth, a collaborative culture, and a chance to make a meaningful impact on patient

Qualifications

• High school diploma or equivalent.
• Experience in healthcare or customer service is a plus.
• Proficiency with electronic health records (EHR) systems preferred.
• Strong organizational skills and attention to detail.
• Ability to lead team discussions and patient flow management.

Responsibilities

• Engage with patients warmly and professionally, guiding them through visits.
• Manage appointment scheduling and confirmations using the EHR system.
• Oversee patient flow and office communications during shifts.
• Maintain accurate patient records and documentation for each appointment.
• Lead daily team huddles to promote productivity and meet goals.

Skills

Customer service

Healthcare environment

EHR systems

Team leadership

Communication

Education

High school diploma

Tools

EHR platforms

Job description

Job Description

Join Our Team as a Front Desk Coordinator!

Are you a compassionate and detail-oriented individual with a knack for making others feel welcome and supported? Do you thrive in a dynamic environment where you can play a pivotal role in ensuring seamless patient experiences? Are you great with managing and encouraging people in their health goals? If so, we have an exciting opportunity for you!

Position

Front Office Coordinator

Employment Type

Full-time

Location

True North Health Center - Colorado Springs

About Us: At True North Health Center, we are dedicated to providing top-notch healthcare services and a supportive environment for our patients. We believe that every interaction counts and contributes to the well-being of our patients. As a Front Office Coordinator, you'll be at the forefront of creating positive patient experiences, managing our office flow while ensuring the smooth progression of their care plans and health goals. We like to call this position the "quarterback" of our office as this position is in charge of managing the overall patient flow.

Key Responsibilities

• Engage with patients warmly and professionally, guiding them through their visits.
• Manage appointment scheduling and confirmations using our cutting-edge EHR system.
• Managing patient flow and office communication during shift
• Maintain accurate patient records and documentation for every appointment.
• Collaborate with the team to ensure a high percentage of kept appointments.
• Assist patients in completing required paperwork for re-exams and treatments.
• Cultivate a positive atmosphere while addressing and resolving challenges effectively.
• Lead daily team huddles to promote productivity and ensure goals are met.

Desired Qualities

• Ability to handle a fast paced environment
• Upbeat and uplifting personality
• Empathetic and patient demeanor to provide exceptional patient experiences
• Detail-oriented and organized with an ability to manage multiple tasks seamlessly.
• Effective communicator with a genuine interest in patient well-being.
• Adaptable and resourceful in handling changes and patient needs.Team player who thrives in a collaborative environment.
• Skilled at striking a balance between hospitality and assertiveness.

Qualifications

• High school diploma or equivalent.
• Previous experience in a healthcare setting or customer service role is a plus.
• Proficiency in using electronic health records (EHR) systems is desirable.
• Demonstrated ability to handle patient interactions with professionalism and care.
• Strong organizational skills and attention to detail.
• Comfortable leading team discussions and huddles.Comfortable managing patients and ensuring they are reaching their health goals.

Benefits

• Competitive pay, bonus and benefits package.
• Opportunity for professional growth and development.
• Positive and inclusive work culture.
• Meaningful work that directly impacts patient well-being.
• 401k Matching
• Paid Time off
• Paid Holidays
• Family Health Care Benefits