Front Office Coordinator

Freedom Healthworks; Westfield (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health plans

Paid time off

Training and development

Job summary

Freedom Healthworks is seeking a Medical Front Office Coordinator to deliver exceptional customer service and support in a clinical setting. You will manage patient scheduling, handle billing and membership inquiries, and assist with basic medical duties as trained. The role emphasizes teamwork and a welcoming patient experience.

This position offers opportunities for training, development, and growth within a supportive clinic environment dedicated to quality care and patient satisfaction.

Qualifications

• Excellent customer service and ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Willingness to learn medical procedures and protocols.

Responsibilities

• Greet and check-in patients and verify membership and demographics.
• Answer calls and schedule appointments.
• Handle billing and membership inquiries.
• Maintain patient files and electronic health records.
• Assist with medical duties and basic lab tests as trained.
• Clean and sanitize exam rooms and support team care.
• Collaborate with clinicians to ensure high-quality patient care.

Skills

Excellent customer service

Multitasking

Attention to detail

Team collaboration

Computer literacy

Tools

EHR systems

Job description

Job Description

Job Description
We are seeking a motivated individual with great hospitality skills and a passion for customer service to join our team as a Medical Front Office Coordinator. This role will require the employee to provide exceptional customer service, manage administrative tasks, and assist with medical duties.
As a Medical Front Office Coordinator, you will be responsible for creating a positive and welcoming environment for our patients. You will manage patient scheduling, answer phone calls, and assist with membership programs. In addition, you will be trained to perform medical duties such as taking vital signs, drawing blood, and assisting with procedures.

Job Responsibilities

• Greet and check-in patients, verifying their membership, and other demographic information
• Answer phone calls and schedule appointments
• Manage patient billing and membership inquiries
• Manage and maintain patient files and electronic health records
• Assist with medical duties such as taking vital signs, drawing blood, and other procedures
• Additional duties may include administering vaccines and performing basic lab tests
• Clean and sanitize exam rooms and other areas of the clinic
• Collaborate with the clinical team to ensure the highest quality patient care
• Assist with other administrative tasks as needed
• Provide outstanding customer service to members

Requirements

• Excellent customer service skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment
• Willingness to learn and be trained on medical procedures and protocols
• Ability to work well in a team and collaborate effectively
• Comfortable working with electronic health records and other computer systems

Preferred Qualifications

• Prior experience in a hospitality, medical, or healthcare setting
• Knowledge of basic medical terminology and procedures
• Experience communication and computer systems

We offer a competitive salary and medical benefits package, including health plans, paid time off, and ongoing training and development opportunities. If you are passionate about customer service and willing to learn new skills in a medical setting, we encourage you to apply for this exciting opportunity.

Company Description

What We Do
At Freedom Healthworks, we help physicians become FreedomDocs and take control of their lives. We assist physicians starting, growing, and operating their practices.

Our Approach
We believe that all people should have a relationship with a trusted FreedomDoc. We do not employ physicians or control the way to practice medicine. We help run your business, not tell you how to be a doctor.

Our Mission
We strive to help physicians care for their patients without restrictions, barriers, and frustrations – Together FreedomDocs can help care for everyone.

Company Description

What We Do At Freedom Healthworks, we help physicians become FreedomDocs and take control of their lives. We assist physicians starting, growing, and operating their practices. Our Approach We believe that all people should have a relationship with a trusted FreedomDoc. We do not employ physicians or control the way to practice medicine. We help run your business, not tell you how to be a doctor. Our Mission We strive to help physicians care for their patients without restrictions, barriers, and frustrations – Together FreedomDocs can help care for everyone.