Bilingual Front Desk clinical coordinator

Wells Health; New York (NY); Hybrid; USD 41,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

PTO

Paid holidays

Sick leave

Performance bonuses

Hybrid schedule

Uniform stipend

Job summary

Wells Health in New York is seeking a Patient Experience Coordinator for a hybrid role blending front-desk excellence with light clinical tasks. You’ll greet patients, manage scheduling, and support administrative duties while delivering warm, patient-centered care.

The ideal candidate is outgoing with strong communication skills, detail-oriented, and comfortable in a fast-paced clinic environment. Prior medical office experience is helpful but not required, as full training is provided.

Qualifications

• Outgoing, personable and energetic presence.
• Strong communication skills and ability to build rapport.
• Detail-oriented with reliable teamwork.
• Prior medical office experience is helpful but not required; full training provided.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Manage scheduling, phone inquiries and daily office flow.
• Room patients, obtain vitals, and assist with minor procedures (training provided).
• Support administrative tasks with potential for remote flexibility.

Skills

Front desk

Scheduling

Communication

Team player

Patient care support

Job description

Join our upscale wellness clinic dedicated to delivering exceptional care in a warm, cozy environment. We focus on making every patient feel truly valued through personalized service and modern healthcare practices.

About the Role

As our Patient Experience Coordinator, you’ll serve as the welcoming face of the clinic, creating seamless and positive interactions from the first point of contact. This hybrid position combines front-desk excellence with light clinical support, offering a dynamic blend of in-person patient engagement and behind-the-scenes tasks.

Key Responsibilities

• Greet and check in patients with genuine warmth and professionalism
• Manage scheduling, phone inquiries, and daily office flow
• Room patients, obtain vitals, and assist with minor procedures (comprehensive training and uniforms provided)
• Support administrative tasks that may allow for occasional remote flexibility

What We’re Looking For

• Outgoing, personable, and energetic individuals who excel at building meaningful connections
• Strong communication skills and a natural ability to create comfort and trust
• Detail-oriented team players with a positive, reliable presence
• Prior medical office experience is helpful but not required — we fully train motivated candidates

Compensation & Benefits

• $30–$42 per hour (based on experience and fit) — premium pay reflecting the importance of this role
• Comprehensive health, dental, and vision coverage
• Generous PTO, paid holidays, and sick leave
• Performance-based bonuses and professional development opportunities
• Hybrid flexibility with some remote days for administrative and scheduling tasks (typically 1–2 days per week after initial training)
• Team events, uniform/scrub stipend, and a supportive culture focused on work-life balance

This position offers an outstanding opportunity to grow within healthcare while contributing to a thriving, patient-centered practice. If you’re passionate about exceptional service and ready to join a dynamic team, we’d love to hear from you.