Front Desk & Conference Services Specialist

Ropes & Gray LLP; Chicago (IL); Hybrid; USD 64.000 - 70.000; Vollzeit

Zusammenfassung

Ropes & Gray LLP in Chicago is seeking a Guest Services Representative to greet and direct clients and visitors, answer the main switchboard, and coordinate Conference Center operations in our Chicago office. This role expands the receptionist function with a focus on high-quality service and professional presentation.

The ideal candidate will have a high school diploma, at least three years of related experience, and strong MS Office skills.

Qualifikationen

• A high school diploma or the equivalent with a minimum of three years of related work experience.
• Hotel or law firm experience preferred.
• Proficiency in MS Office (reservation software experience a plus).
• Highly developed customer service skills.
• Strong verbal and written communication skills.

Aufgaben

• Promptly and professionally answer main telephone switchboard and ensure calls are routed expediently.
• Follow specified procedures to handle inquiries when providing information related to the firm.
• Foster a welcoming and professional environment by promptly greeting and appropriately directing all clients and visitors upon their arrival.
• Register external visitors upon request in building security site. Monitor visitor access and gain approval for access when needed to assist in ensuring a secure environment.
• Respond to walk-up requests at the Conference Center desk by providing first in class support to internal and external clients.
• Coordinate immediate assistance to meetings in progress in relation to catering, technology, room or setup needs.
• Create new and/or edit existing room reservations in scheduling software (EMS).
• Arrange car service reservations and/or voucher distribution for visitors and clients.
• Maintain well stocked and orderly appearance of conference rooms, reception area and visitor offices, as needed.
• Collaborate with facilities team on property removal passes, maintenance requests, vendor access needs, overtime HVAC, after-hours office access and activity.
• Uphold all Conference Services policies, procedures and high standards for quality service.
• Perform other work related duties as assigned by the Conference Services Manager/Supervisor and Office Administrator.

Kenntnisse

Customer service

Communication

Multitasking

Professionalism

Ausbildung

High school diploma

Tools

MS Office

Reservation software

Jobbeschreibung

Ropes & Gray LLP in Chicago is seeking a Guest Services Representative to greet and direct clients and visitors, answer the main switchboard, and coordinate Conference Center operations in our Chicago office. This role expands the receptionist function with a focus on high-quality service and professional presentation.

The ideal candidate will have a high school diploma, at least three years of related experience, and strong MS Office skills.