Front Desk & Guest Experience Specialist

Nixon Peabody LLP; Chicago (IL); On-site; USD 48,000 - 65,000; Full time

Job summary

Nixon Peabody LLP is seeking a Guest Experience Coordinator at our Chicago, IL office. You will be the firm’s first contact for clients and guests, delivering a memorable, personalized experience while greeting visitors and coordinating reception activities.

Responsibilities include guiding guests, coordinating events and conferences, monitoring AV/IT, and assisting with logistics. Strong customer service, communication and organizational skills are required.

Qualifications

• 5-7 years of experience in customer service or concierge role.
• Bachelor degree preferred; work experience in lieu of a degree will be considered.
• Excellent interpersonal, communication, customer service and organizational skills.
• Able to operate a multi-line telephone, calculator and basic office devices.

Responsibilities

• Greet clients and visitors; maintain a courteous, professional reception.
• Coordinate complex reception activities and event logistics with the marketing team.
• Monitor lobby, conference rooms, and IT equipment; assist with couriers and deliveries.
• Create guest profiles and maintain security badges; assist with seating and tours as appropriate.
• Support conference center operations and maintain a neat reception area.

Skills

Customer service

Interpersonal skills

Communication skills

Organization

Microsoft Office

Multiline phone

Keyboarding

English proficiency

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Nixon Peabody LLP is seeking a Guest Experience Coordinator at our Chicago, IL office. You will be the firm’s first contact for clients and guests, delivering a memorable, personalized experience while greeting visitors and coordinating reception activities.

Responsibilities include guiding guests, coordinating events and conferences, monitoring AV/IT, and assisting with logistics. Strong customer service, communication and organizational skills are required.