Front Desk & Office Operations Specialist

Related Midwest LLC; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Related Midwest is seeking a proactive front desk and office administrator to greet guests, manage calls, coordinate conference rooms, and support daily office operations at our Chicago headquarters. This onsite role reports to the VP of Operations and supports the Operations and Executive Administration teams with scheduling, filing, and vendor coordination.

Ideal candidates are highly organized, detail-oriented, and proficient in Microsoft Office; a customer-service mindset and collaborative

Qualifications

• Strong verbal communication with a professional demeanor and ability to work across all levels.
• Keen attention to detail and extremely organized.
• Ability to multitask and adapt quickly to shifting priorities.
• Team player and self-starter.
• White-glove approach to guest and employee support with a proactive, service-first mindset.

Responsibilities

• Provide a warm, professional welcome to guests, both in person and by phone, to ensure a positive first impression of Related.
• Promptly answer and direct incoming calls; accurately relay messages via email.
• Notify employees of guest arrivals and assist with conference room setup and breakdown.
• Assist with conference room technology, including Webex phone/video calls, HDMI connections, screen sharing, and Guest Wi-Fi access.
• Coordinate and manage conference room and visitor office bookings; oversee daily meetings, events, and catering needs.
• Receive and direct deliveries; arrange local messenger services and sort/distribute daily mail.
• Maintain organized mailroom, copy rooms, pantry, kitchen, and lounge areas, including setup and cleanup for office events.
• Support staff with administrative tasks such as scheduling, filing, scanning, and copying.
• Manage office and kitchen supply inventory: order, stock, track deliveries, and maintain vendor relationships.
• Create and maintain efficient systems and best practices for office operations, including budget tracking.
• Troubleshoot and resolve office or building issues through appropriate channels.
• Maintain an up-to-date Reception Handbook with all relevant procedures and information.

Skills

Verbal communication

Attention to detail

Multitasking

Team player

Proficiency with Microsoft Office

Adobe Acrobat

Service mindset

Tools

Microsoft Office

Adobe Acrobat

Job description

Related Midwest is seeking a proactive front desk and office administrator to greet guests, manage calls, coordinate conference rooms, and support daily office operations at our Chicago headquarters. This onsite role reports to the VP of Operations and supports the Operations and Executive Administration teams with scheduling, filing, and vendor coordination.

Ideal candidates are highly organized, detail-oriented, and proficient in Microsoft Office; a customer-service mindset and collaborative