Front Desk Concierge: Warm Hospitality & Community Impact

Sunrise Senior Living Mgmt Inc; Prospect Heights (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life/Disability

Retirement Savings Plans

Employee Assistance Program

Paid time off

myFlexPay

Tuition Reimbursement

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to warmly welcome residents, families, and visitors while ensuring a safe, organized community. You will answer calls, provide tours and move-in support, manage appointments, and assist with administrative tasks at the front desk and Bistro.

You should be organized, customer‑focused, capable of multitasking in a fast-paced environment, and proficient with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow‑through.
• Able to multitask in a fast‑paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Microsoft Office

Basic computer skills

Professionalism

Confidentiality

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living is seeking a Front Desk Concierge to warmly welcome residents, families, and visitors while ensuring a safe, organized community. You will answer calls, provide tours and move-in support, manage appointments, and assist with administrative tasks at the front desk and Bistro.

You should be organized, customer‑focused, capable of multitasking in a fast-paced environment, and proficient with Microsoft Office.