Front Desk Concierge: Warm Welcome & Community Support

Sunrise Senior Living; Pikesville (MD); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Disability Plans

Retirement Savings Plans

Employee Assistant Program / Discount

PTO, sick time, and holiday pay

myFlexPay for fast pay

Tuition Reimbursement

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to warmly welcome residents, families, and visitors and to support a safe, organized community.

You will greet guests, route calls, assist with move-ins and marketing materials, and support front desk operations and recruitments. This role emphasizes professionalism and confidential handling of information in a busy senior-living setting.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Microsoft Office

Professionalism

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Basic data entry

Job description

Sunrise Senior Living is seeking a Front Desk Concierge to warmly welcome residents, families, and visitors and to support a safe, organized community.

You will greet guests, route calls, assist with move-ins and marketing materials, and support front desk operations and recruitments. This role emphasizes professionalism and confidential handling of information in a busy senior-living setting.