Front Desk Concierge — Purposeful Hospitality Leader

Sunrise Senior Living Mgmt Inc; Cupertino (CA); On-site; USD 57,308,000 - 72,925,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Life insurance

Disability plans

Retirement savings

PTO

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to create a warm, organized, and safe community experience for residents, families, and visitors. You will greet guests, route calls, and assist with move-ins and marketing materials while supporting a friendly front desk and Bistro area.

This role emphasizes strong customer service, multi-tasking in a fast-paced setting, and proficiency with MS Office.

Qualifications

• High School Diploma or GED.
• Strong customer service and communication skills.
• Organized with time management and ability to multitask.
• Proficiency in Microsoft Office and basic computer systems.

Responsibilities

• Greet visitors, residents, and families with warmth and professionalism.
• Answer and route calls, take accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Organized

Education

HS Diploma

Tools

MS Office

Job description

Sunrise Senior Living is seeking a Front Desk Concierge to create a warm, organized, and safe community experience for residents, families, and visitors. You will greet guests, route calls, and assist with move-ins and marketing materials while supporting a friendly front desk and Bistro area.

This role emphasizes strong customer service, multi-tasking in a fast-paced setting, and proficiency with MS Office.