Front Desk Concierge: Warm Guest Welcome

mcrhotels.com; Seattle (WA); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Residence Inn Seattle SeaTac Airport is seeking a friendly Front Desk Agent to ensure guests enjoy a warm arrival and departure, address requests promptly, and maintain a spotless, welcoming lobby.

You will check guests in and out efficiently, stay informed about current room rates and promotions, and manage mail and guest communications during your shift.

A positive attitude, excellent communication, and the ability to work a varied schedule including evenings and weekends are essential.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
• Rate Schedule: Up-to-date understanding of room rates, promotions.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

Skills

Hospitality experience

Can-Do Attitude

Follow Guidelines

Pace & Pressure

Listening

Communication

Guest Service

Job description

Residence Inn Seattle SeaTac Airport is seeking a friendly Front Desk Agent to ensure guests enjoy a warm arrival and departure, address requests promptly, and maintain a spotless, welcoming lobby.

You will check guests in and out efficiently, stay informed about current room rates and promotions, and manage mail and guest communications during your shift.

A positive attitude, excellent communication, and the ability to work a varied schedule including evenings and weekends are essential.