Overnight Hospitality Concierge & Night Audit

Jamul Indian Village Development Corpora; Jamul (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Jamul Casino in Jamul, CA is seeking a Night Auditor to greet guests, manage registrations, and ensure accurate financial records while upholding AAA hospitality standards. You will verify payments, handle reservations, and contribute to a seamless guest experience through professional service and teamwork.

Responsibilities include coordinating with housekeeping, processing check-ins/outs, and upselling amenities.

Qualifications

• 1+ years’ experience as a Hotel Night Auditor.
• 1+ years’ experience in guest service.
• Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred.
• Must have excellent verbal and written communication skills.
• Proficient in handling cash, credit card transactions, and maintaining accurate financial records.
• Strong organizational skills with attention to detail in managing guest information, reservations, and payments.
• Familiarity with MS Office (Word, Excel).
• Flexibility to work all shifts including holidays, nights, weekends, and overtime.

Responsibilities

• Greet and welcome guests, ensuring a warm and professional first impression.
• Manage the full guest registration process, including reservations and stays.
• Seamless check-in and check-out procedures with accuracy and efficiency.
• Provide information on rooms, rates, amenities, and local attractions.
• Verify payment methods, process credit card authorizations, and ensure billing accuracy.
• Assist Overnight Supervisor with end-of-day processes and reporting.
• Address guest inquiries, complaints, and issues promptly and courteously.
• Collaborate with housekeeping and other departments to prepare rooms.
• Coordinate group reservations, VIP services, and special occasions.
• Upsell hotel amenities to enhance guest experience.

Skills

Guest service

Communication skills

Attention to detail

Flexibility

Problem solving

Education

High school diploma or equivalent

Tools

Infor HMS

SRH

MS Word

MS Excel

Job description

Jamul Casino in Jamul, CA is seeking a Night Auditor to greet guests, manage registrations, and ensure accurate financial records while upholding AAA hospitality standards. You will verify payments, handle reservations, and contribute to a seamless guest experience through professional service and teamwork.

Responsibilities include coordinating with housekeeping, processing check-ins/outs, and upselling amenities.