Guest Experience Associate — Resort Food & Beverage

Jamul Casino; Jamul (CA); Hybrid; USD 21,000 - 34,000; Full time

Job summary

Jamul Casino is seeking a friendly Food & Beverage Server to greet guests, escort them to tables, and help with menu selections and upselling. You will maintain a clean dining area, ensure timely service, and collaborate with kitchen staff and management to deliver an exceptional guest experience.

Responsibilities include taking accurate orders, presenting daily specials, and handling payments. Flexibility for evenings, weekends, and holidays is required for this role.

Qualifications

• High school diploma or equivalent.
• Six months’ experience in food & beverage service preferred.
• Knowledgeable of food and wine.
• Must possess excellent interpersonal skills.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

Responsibilities

• Greeting guests warmly and escorting them to their tables.
• Present menus, take orders, and recommend food and drink options based on guests' preferences.
• Provide information on daily specials, promotions, and menu items.
• Ensure that all guest requests are handled promptly and politely.
• Respond to guests' inquiries regarding food, beverages, and resort services.
• Address and resolve any guest complaints in a professional manner, escalating when necessary.
• Promote the resort’s food and beverage offerings and encourage guests to try new or signature items.
• Upsell menu items and suggest pairings that enhance the guest experience.
• Accurately handle guest checks, process payments, and provide change, as necessary.
• Follow all resort procedures regarding health and safety, food handling, and alcohol service.

Skills

Excellent interpersonal skills

Knowledgeable of food and wine

Education

High school diploma or equivalent

Job description

Jamul Casino is seeking a friendly Food & Beverage Server to greet guests, escort them to tables, and help with menu selections and upselling. You will maintain a clean dining area, ensure timely service, and collaborate with kitchen staff and management to deliver an exceptional guest experience.

Responsibilities include taking accurate orders, presenting daily specials, and handling payments. Flexibility for evenings, weekends, and holidays is required for this role.