FRONT DESK AGENT

Crescent Hotels & Resorts; City of Syracuse (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Highly competitive wages

Excellent benefits for you and family

401K matching

Flexible scheduling

Hotel discounts (Crescent properties)

Marriott brand discounts

Free Parking

Free meal during shift

Employee appreciation events

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent for our Front Office to deliver exceptional guest service in a fast-paced hotel setting. You will greet guests, handle check-in/check-out, and provide information on rooms, rates, and local attractions to ensure a seamless stay.

We offer competitive wages and a comprehensive benefits package, including family coverage options, 401K matching, flexible scheduling, and generous hotel discounts.

Qualifications

• Experience in customer service or hospitality preferred but not required.
• Flexible availability to work weekends.
• Strong communication and guest service skills.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate.
• Assist guests with check-out and process payments, handle multiple payment methods and currency conversions.
• Provide thorough hotel information, room types, packages, promotions, and local area knowledge to guests.

Skills

Customer service

Job description

Description

We are looking for our next great team member to join us as a Front Desk Agent in our Front Office department. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Additional hotel discounts with Marriott International brand hotels
• Free Parking
• Free Meal during your shift
• Quarterly employee appreciation events to celebrate all your hard work!

Part‑Time

Compensation: $18.54 per hour

Here is what you will be doing each day as a Front Desk Agent:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Does this sound like you?

Our Front Desk Agents possess a self‑starting personality with an even disposition and can maintain a professional appearance and manner at all times. You can communicate well with guests and are willing to “pitch‑in” and help co‑workers with their job duties and be a team player. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. You understand & believe that every Crescent associate is a guest relations ambassador, every working minute of every day.

• Flexible availability required, must be available to work weekends
• Customer service experience is preferred
• Hotel experience is preferred

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Experience working in customer service or hospitality preferred but not required.

Experience

• 1 Years

Experience working in customer service or hospitality preferred but not required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.