Front Desk Concierge — Senior Living Guest Experience

Dial Senior Living; Clive (IA); Sur place; USD 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift (Up to $260_sav

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription DrugInsurance

Basic Term Life/AD&D

401k

Résumé du poste

Dial Senior Living in Clive, IA is seeking a front desk receptionist to deliver exceptional customer service to residents, families, and guests. You will welcome visitors, handle sign-in procedures, answer questions, and help ensure smooth communication across departments.

Required are experience in customer service or hospitality, at least 18 years old, basic computer skills, and strong communication. You will multitask in a fast-paced setting, promote a welcoming environment, and support daily

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.
• Basic computer skills and familiarity with phone systems.
• Strong communication and interpersonal abilities.
• Professional appearance and demeanor.

Responsabilités

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Connaissances

Customer service excellence

Phone etiquette

Interpersonal communication

Multitasking

Professional appearance

Formation

Customer service, hospitality, or senior living experience

Must be 18+ years old

Description du poste

Dial Senior Living in Clive, IA is seeking a front desk receptionist to deliver exceptional customer service to residents, families, and guests. You will welcome visitors, handle sign-in procedures, answer questions, and help ensure smooth communication across departments.

Required are experience in customer service or hospitality, at least 18 years old, basic computer skills, and strong communication. You will multitask in a fast-paced setting, promote a welcoming environment, and support daily