Senior Living Concierge — Front Desk & Guest Experience

Automatic Data Processing, Inc.; Clive (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift (Up to $260)

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription DrugInsurance

Basic Term Life/AD&D

401k

Job summary

Dial in Clive, IA is seeking a front desk associate to provide exceptional customer service and create a welcoming environment within the community. You will support daily operations at the front desk, assist residents with requests, and help ensure smooth communication across departments.

The role involves welcoming guests, handling sign-in, coordinating transportation/reservations, answering calls, and maintaining confidentiality of resident information.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Provide exceptional customer service and create a welcoming environment within the community.
• Support daily front desk operations and assist with resident requests.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Respond to emergency situations and be the point of contact in all emergencies.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensure they are distributed accurately and timely.
• Maintain confidentiality of resident and community information.
• Perform administrative tasks such as filing, data entry, or stamping.
• Promote community events and activities to residents and guests.

Skills

Customer service

Communication

Multitasking

Professional appearance

Tools

Basic computer skills

Job description

Dial in Clive, IA is seeking a front desk associate to provide exceptional customer service and create a welcoming environment within the community. You will support daily operations at the front desk, assist residents with requests, and help ensure smooth communication across departments.

The role involves welcoming guests, handling sign-in, coordinating transportation/reservations, answering calls, and maintaining confidentiality of resident information.