Guest Services Concierge — Senior Living

Dial Silvercrest Corp; Clive (IA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift

401k

Medical and Prescription Drug保险

Job summary

Dial Silvercrest Corp is seeking a front desk representative to deliver exceptional customer service and create a welcoming atmosphere at the community entrance in Clive, IA. You will support daily operations at the front desk, assist residents and families, and facilitate clear communication across departments.

The role requires strong interpersonal skills, basic computer and phone system abilities, and the ability to multitask in a fast-paced setting.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Phone systems

Professional appearance

Teamwork

Tools

Phone systems

Job description

Dial Silvercrest Corp is seeking a front desk representative to deliver exceptional customer service and create a welcoming atmosphere at the community entrance in Clive, IA. You will support daily operations at the front desk, assist residents and families, and facilitate clear communication across departments.

The role requires strong interpersonal skills, basic computer and phone system abilities, and the ability to multitask in a fast-paced setting.