Front Desk Concierge – Resident Experience

Atria Senior Living; Andover (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays and PTO

Annual anniversary rewards $500 (Full‑

Annual Scores Reward $500 (Full Time)

Health, Dental, Vision, Life Insurance

401(k) employer match

Tuition reimbursement

Job summary

Atria Senior Living in Andover, MA is seeking a front desk/clerical team member to greet visitors, answer calls, manage calendars, and coordinate guestroom reservations. You will support residents, families, and staff in a friendly, professional environment.

The role requires a high school diploma or GED, basic reading and writing, and the ability to work varied shifts. Training and safety certifications are provided; experience in hospitality or healthcare is a plus.

Qualifications

• High school diploma or GED or equivalent required.
• Ability to read and write simple correspondence; customer service oriented.

Responsibilities

• Answer incoming telephone calls in a cheerful, marketing oriented way and forward to appropriate personnel.
• Retrieve messages and relay to staff.
• Maintain appointment calendars and guestroom reservations.
• Provide directions and information to residents, families, and visitors.
• Handle mail, documents, and routine administrative tasks (filing, photocopying).
• Assist with billing information by collecting rent checks and coordinating with bookkeeping.
• May drive company vehicle to events or community activities when required.

Skills

Customer service

Phone etiquette

Written communication

Multitasking

Education

High school diploma or GED

First Aid/CPR certification

Tools

Telephone

Emergency call system

Monitoring board

Photocopier

Job description

Atria Senior Living in Andover, MA is seeking a front desk/clerical team member to greet visitors, answer calls, manage calendars, and coordinate guestroom reservations. You will support residents, families, and staff in a friendly, professional environment.

The role requires a high school diploma or GED, basic reading and writing, and the ability to work varied shifts. Training and safety certifications are provided; experience in hospitality or healthcare is a plus.