Front Desk Concierge + Pet Care Advocate

Pet Paradise; Chattanooga (TN); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Advancement opportunities

Dog Training Academy scholarship

Grooming Academy scholarship

Pet Day Camp complimentary

30 days complimentary boarding

DailyPay access

Discounted veterinary care & grooming

Pet adoption assistance

Fitness reimbursement

Paid time off

401(k) with company match

Health, dental, vision insurance

Employee Assistance Program

Job summary

Pet Paradise Chattanooga is seeking a Front Desk Associate to warmly welcome pets and their parents, manage check-ins/outs, and coordinate suite placement. You’ll handle phones, emails, POS tasks, and guest requests while maintaining a clean lobby and supporting kennel areas.

A passion for pets and strong teamwork are essential for success. Starting at $13.50/hour with automatic $0.50 raises at 6 months and on the annual anniversary, this role offers growth through our development programs and a

Qualifications

• 1–2 years in a customer service role.
• Detail oriented with urgency and strong service.
• Cheerful, friendly, and a positive team attitude.
• Strong written and verbal communication skills with attention to documentation.
• Enjoys problem solving to provide premier guest experiences.
• Physically able to lift up to 60 lbs and stand long periods.
• Flexible to resort schedule including nights, weekends, holidays.

Responsibilities

• Welcome guests and their pets with a friendly demeanor.
• Handle check-ins and check-outs; manage arrivals.
• Walk dogs for drop-off/pick-up and coordinate suite placement.
• Answer phones, check voicemails, and respond to emails promptly.
• Process cashier and POS transactions.
• Communicate with pet parents and resort leadership as needed.
• Maintain cleanliness of entrance, lobby, and restrooms.
• Support cat room and assist veterinary service coordination.
• Assist with harnessing pets at check-in/out and suite setup.

Skills

Customer service

Communication

Team player

Detail oriented

Problem solving

Physical stamina

Pet handling

Job description

Pet Paradise Chattanooga is seeking a Front Desk Associate to warmly welcome pets and their parents, manage check-ins/outs, and coordinate suite placement. You’ll handle phones, emails, POS tasks, and guest requests while maintaining a clean lobby and supporting kennel areas.

A passion for pets and strong teamwork are essential for success. Starting at $13.50/hour with automatic $0.50 raises at 6 months and on the annual anniversary, this role offers growth through our development programs and a