Front Desk Concierge — Patient Services

Orthoeast; Greenville (NC); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Orthopaedics East & Sports Medicine Center is seeking a friendly and detail-oriented Front Desk/Patient Services Representative for on-site work in Greenville, NC. The role focuses on patient check-in, check-out, and registration, with adherence to compliance standards and a 90-day probationary period.

Responsibilities include verifying registrations, collecting copays, scheduling appointments, and entering demographic and insurance data into the practice management system.

Qualifications

• High School diploma or GED required.
• Minimum of one year clerical experience.
• Basic computer skills required.
• Experience maintaining confidentiality with sensitive information.
• Proven ability to make sound judgments in work issues.
• Demonstrated dependability and follow-through.

Responsibilities

• Greets and directs all patients, salespeople, and visitors as appropriate.
• Verifies patient registration is up to date and accurate.
• Process and scan pre-registration information.
• Process paperwork and verify IDs for PHI picked up at the front desk.
• Collect copays from patients.
• Verify that all patients have been marked arrived.
• Schedules phone appointments as time allows.
• Manages fail to keep appointments.
• Re-schedules appointments as assigned.
• Collects patient demographic information and health benefit information and enters it into the practice management system.
• Verifies insurance benefits.
• Other related duties as required.

Skills

Critical Thinking

Systems Thinking

Ownership & Accountability

Active Listening

Reading & Writing Comprehension

Education

High School diploma or GED

Job description

Orthopaedics East & Sports Medicine Center is seeking a friendly and detail-oriented Front Desk/Patient Services Representative for on-site work in Greenville, NC. The role focuses on patient check-in, check-out, and registration, with adherence to compliance standards and a 90-day probationary period.

Responsibilities include verifying registrations, collecting copays, scheduling appointments, and entering demographic and insurance data into the practice management system.