Medical Front Desk Associate

Physicians East; Greenville (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

Physicians East in Greenville, NC, is seeking a Reception I to greet patients, check in, and route calls in a busy healthcare front desk. The role emphasizes accurate demographic and insurance data, coordinating with care teams, and handling payments.

The position requires a High School diploma and 1+ year secretarial/medical assistant experience; associates degree preferred. Work hours are generally 8 a.m. to 5 p.m., Monday through Friday, with occasional overtime.

Qualifications

• High School diploma required.
• 1+ year secretarial/medical assistant experience.
• Associates degree preferred.

Responsibilities

• Greet patients and families and check in efficiently.
• Answer phones and communicate with administrative and clinical staff.
• Provide and explain required forms at check in.
• Verify active insurance and eligibility; obtain authorizations as needed.
• Collect copays and outstanding balances; explain financial policies.
• Schedule and coordinate patient appointments; update demographics.

Skills

Customer service

Phone etiquette

Multi-tasking

Education

High School diploma

Associates degree preferred

Job description

Physicians East in Greenville, NC, is seeking a Reception I to greet patients, check in, and route calls in a busy healthcare front desk. The role emphasizes accurate demographic and insurance data, coordinating with care teams, and handling payments.

The position requires a High School diploma and 1+ year secretarial/medical assistant experience; associates degree preferred. Work hours are generally 8 a.m. to 5 p.m., Monday through Friday, with occasional overtime.