Front Desk Concierge - Patient Experience

Health Plus Management, LLC.; New York (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Health Plus Management, LLC. is seeking a Front Desk Coordinator to greet patients, schedule appointments, answer calls, and manage administrative records across multiple sites in the New York area.

The role emphasizes patient-centered service, HIPAA privacy, and efficient reception operations, with strong teamwork and a fast-paced environment. The ideal candidate has 1+ year of medical administration experience, familiarity with NextGen EMR, and bilingual English/Spanish skills.

Qualifications

• 1+ years of medical administrative experience preferred.
• Experience with medical insurance/verification is a plus.
• Bilingual English/Spanish communication preferred.

Responsibilities

• Greet patients and welcome them warmly as they check in.
• Answer phone calls, take messages, and schedule appointments.
• File and maintain patient charts and records.
• Support daily office operations following SOPs.
• Assist in a friendly, efficient reception and front desk workflow.
• Protect patient privacy and HIPAA compliance in all interactions.
• Navigate NextGen to access patient information.
• Confirm appointments and collect co-pays where applicable.
• Assist with office opening/closing procedures as needed.
• Support staff and clinicians to ensure smooth patient flow.

Skills

Bilingual English/Spanish

Excellent communication

Customer service

Organizational skills

Time management

Problem solving

Tools

NextGen EMR

Microsoft Word

Microsoft Excel

Job description

Health Plus Management, LLC. is seeking a Front Desk Coordinator to greet patients, schedule appointments, answer calls, and manage administrative records across multiple sites in the New York area.

The role emphasizes patient-centered service, HIPAA privacy, and efficient reception operations, with strong teamwork and a fast-paced environment. The ideal candidate has 1+ year of medical administration experience, familiarity with NextGen EMR, and bilingual English/Spanish skills.