Front Desk Concierge — Patient Experience Pro

Sollis Health; New York (NY); On-site; USD 35,817 - 41,328; Full time

Job summary

A healthcare concierge service is seeking a Front Desk Coordinator in New York City to deliver exceptional customer service, greeting patients and managing their intake process. The ideal candidate will have a high school diploma and 1-2 years of healthcare or hospitality experience. This full-time role requires excellent organizational skills and the ability to work independently while maintaining a high level of professionalism. Compensation ranges from $26 to $30 per hour, depending on experience and location.

Qualifications

• 1-2 years of previous hospitality and/or medical office experience preferred.
• Excellent administrative background in managing customers on the phone.
• Ability to improve established office routines and policies.

Responsibilities

• Greet members/patients warmly as they enter clinics.
• Access patient accounts and schedule appointments.
• Enter membership leads and demographics into Salesforce.
• Address member questions and concerns promptly.
• Maintain a clean and presentable office space.

Skills

Exceptional organizational skills

Excellent communication

Tech-savvy

Ability to work independently

Strong work ethic

Education

High School degree or equivalent

Tools

Salesforce

Job description

A healthcare concierge service is seeking a Front Desk Coordinator in New York City to deliver exceptional customer service, greeting patients and managing their intake process. The ideal candidate will have a high school diploma and 1-2 years of healthcare or hospitality experience. This full-time role requires excellent organizational skills and the ability to work independently while maintaining a high level of professionalism. Compensation ranges from $26 to $30 per hour, depending on experience and location.