Front Desk Concierge — Hospitality with Purpose

Sunrise Senior Living; Rockville (MD); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Disability Plans

Job summary

Sunrise Senior Living in Rockville, MD is seeking a Front Desk Concierge to welcome residents, families, and visitors with warmth and professionalism. You will handle calls, provide community overviews, support move-ins, and assist with administrative tasks while maintaining a safe, organized front desk and Bistro area.

Ideal candidates have a High School Diploma or GED, strong customer service and communication skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED.
• Strong customer service and communication skills.
• Organized with excellent time management.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and families with warmth and professionalism.
• Answer and route calls promptly, take accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Confidentiality

Professionalism

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Sunrise Senior Living in Rockville, MD is seeking a Front Desk Concierge to welcome residents, families, and visitors with warmth and professionalism. You will handle calls, provide community overviews, support move-ins, and assist with administrative tasks while maintaining a safe, organized front desk and Bistro area.

Ideal candidates have a High School Diploma or GED, strong customer service and communication skills, and proficiency with Microsoft Office.