Front Desk Concierge — Guest Services & Safety Lead

American Cancer Society, Inc.; Rochester (MN); On-site; USD 26,000 - 29,000; Full time

Job summary

American Cancer Society, Inc. in Rochester, MN, seeks a Concierge to be the first contact for guests, manage front desk operations, and ensure a welcoming, safe environment. You will handle check-in/out, respond to inquiries, and coordinate transportation and security.

Requirements include a High School Diploma or equivalent, customer service experience, and strong communication skills. Schedule: Sunday to Wednesday, 8:00am–4:00pm; pay rate: $19.50/hr.

Qualifications

• High School Diploma or equivalent required.
• Previous hospitality or guest services experience preferred.
• Customer service experience of at least 1 year is preferred.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Strong communication

Interpersonal skills

Independent working

Multitasking

Customer service

Flexibility

Education

High School Diploma

Hospitality/customer service training

Tools

Microsoft Office

Multi-line phone systems

Job description

American Cancer Society, Inc. in Rochester, MN, seeks a Concierge to be the first contact for guests, manage front desk operations, and ensure a welcoming, safe environment. You will handle check-in/out, respond to inquiries, and coordinate transportation and security.

Requirements include a High School Diploma or equivalent, customer service experience, and strong communication skills. Schedule: Sunday to Wednesday, 8:00am–4:00pm; pay rate: $19.50/hr.