Poker Room Guest Services Concierge

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Comprehensive health coverage for all

Free basic life insurance

Short/Long-term disability

Retirement with company match

Bonus structure

Merit-based pay increases

Tuition reimbursement

Free parking

Free meals for staff

Exclusive discounts

Job summary

Live! Casino & Hotel Maryland is seeking a Live! Poker Room Attendant to manage game flow, register players, announce seats, and assist with tournaments and promotions. You will also help with food orders and guest services, while ensuring room safety and a high standard of cleanliness.

The role requires basic poker knowledge, solid computer skills, and strong communication. A high school diploma or GED is preferred. This is a full-time position in a fast-paced casino environment.

Qualifications

• Exemplary guest service and professional demeanor.
• Basic knowledge of poker and computer usage.
• Strong communication and listening skills.

Responsibilities

• Provide exemplary guest service with a welcoming demeanor.
• Register players into the seating program and notify tables.
• Assist with tournaments, promotions, and distribution of rewards.
• Seat players while balancing game tables and answering inquiries.
• Manage phone reservations and guest inquiries politely.
• Support safety and security procedures and report suspicious activity.
• Maintain cleanliness and a professional appearance in the poker room.

Skills

Exemplary guest service

Basic poker knowledge

Basic computer skills

Verbal and written communication

Multi-tasking under pressure

Cash handling

Face-to-face interactions

Education

High school diploma or GED

Job description

Live! Casino & Hotel Maryland is seeking a Live! Poker Room Attendant to manage game flow, register players, announce seats, and assist with tournaments and promotions. You will also help with food orders and guest services, while ensuring room safety and a high standard of cleanliness.

The role requires basic poker knowledge, solid computer skills, and strong communication. A high school diploma or GED is preferred. This is a full-time position in a fast-paced casino environment.