Front Desk Concierge & Guest Experience Specialist

MARGARITAVILLE RESORT CAPE COD; Massachusetts; On-site; USD 30,000 - 40,000; Full time

Job summary

MARGARITAVILLE RESORT CAPE COD is seeking a Front Desk Agent to assist guests with check-in, reservations, and payments. The ideal candidate will have a high school diploma and experience in customer service.

This role involves greeting guests, managing room assignments, handling billing inquiries, and ensuring overall guest satisfaction.

Strong communication skills and professionalism are essential for success in this position.

Qualifications

• High School Diploma and two to four years related experience.
• Ability to read and interpret safety rules and instructions.
• Ability to solve practical problems in various situations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Compute bills, collect payments, and issue receipts.
• Review accounts and charges with guests during checkout.

Skills

Communication skills

Customer service skills

Professionalism

Effective leadership skills

Education

High School Diploma

Tools

Payroll systems

Word processing software

Spreadsheet software

Accounting software

Point of sale software

Job description

MARGARITAVILLE RESORT CAPE COD is seeking a Front Desk Agent to assist guests with check-in, reservations, and payments. The ideal candidate will have a high school diploma and experience in customer service.

This role involves greeting guests, managing room assignments, handling billing inquiries, and ensuring overall guest satisfaction.

Strong communication skills and professionalism are essential for success in this position.