Front Desk Concierge & Guest Experience

Margaritaville Hotel Nashville; Nashville (TN); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Margaritaville Hotel Nashville is seeking a Front Desk Agent to warmly welcome guests from arrival to departure. You will manage check-ins, check-outs, payments, and guest requests while sharing local Nashville tips and hotel information to create a memorable stay.

Ideal candidates will be friendly, organized, and adept at handling multiple tasks in a fast-paced hotel environment, ensuring accuracy and guest satisfaction on every shift.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional demeanor with guests from diverse backgrounds.
• Strong organizational skills and attention to detail.
• Comfortable using computers and hotel systems.

Responsibilities

• Welcome guests with warmth and professionalism during check-in and check-out.
• Process reservations, room changes, cancellations, and guest requests.
• Answer telephones, respond to questions, and direct messages as needed.
• Update guest accounts, post charges, and assist with billing questions.
• Communicate with housekeeping and other departments to fulfill guest needs.
• Maintain a clean, organized front desk area and assist with retail inquiries.

Education

High school diploma or GED

Job description

Margaritaville Hotel Nashville is seeking a Front Desk Agent to warmly welcome guests from arrival to departure. You will manage check-ins, check-outs, payments, and guest requests while sharing local Nashville tips and hotel information to create a memorable stay.

Ideal candidates will be friendly, organized, and adept at handling multiple tasks in a fast-paced hotel environment, ensuring accuracy and guest satisfaction on every shift.