Front Desk Concierge — Guest Experience Pro (Flexible Hours)

Hotel Equities; San Francisco (CA); In loco; USD 30.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Sick Time & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities

Reduced Hotel Rates

Employee Referral Program

Life Insurance

FSA

Paid Parental Leave

Exclusive Discounts

Descrizione del lavoro

Hotel Equities, a multi-award-winning hotel development and hospitality management company, invites applications for a friendly Guest Services Representative in San Francisco. You will welcome guests, handle arrivals, reservations, payments, and guest requests, delivering efficient, professional service throughout the stay.

The role requires strong verbal and written communication, basic computer and cash-handling skills, and flexibility to work nights, weekends, and holidays.

Competenze

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Mansioni

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Conoscenze

Verbal communication

Written communication

Cash handling

Basic computer skills

Customer service

Formazione

High school diploma or equivalent

Strumenti

PMS

POS systems

MS Office

Descrizione del lavoro

Hotel Equities, a multi-award-winning hotel development and hospitality management company, invites applications for a friendly Guest Services Representative in San Francisco. You will welcome guests, handle arrivals, reservations, payments, and guest requests, delivering efficient, professional service throughout the stay.

The role requires strong verbal and written communication, basic computer and cash-handling skills, and flexibility to work nights, weekends, and holidays.