Boutique Front Desk Experience Specialist

Parable Hospitality LLC; San Francisco (CA); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

401(k)

Volunteer team events

Job summary

Hotel Emblem in San Francisco invites a Guest Service Representative to be the welcoming face of the boutique hotel, handling check-ins, departures, and guest inquiries with warmth and professionalism. You will manage reservations, advise on local attractions, process transactions, and collaborate with front desk colleagues to keep operations smooth.

The role emphasizes accuracy, hospitality, and the ability to multitask in a fast-paced downtown setting.

Qualifications

• 1+ year of customer service experience.
• Strong verbal and written communication.
• Excellent attention to detail and accuracy.
• Comfortable handling cash and basic accounting procedures.
• Flexible schedule including weekends, evenings and holidays.

Responsibilities

• Welcome arriving guests with a warm, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts per procedures.
• Answer guest questions and provide recommendations about the hotel and area.
• Accept and manage reservations by phone and in person, communicating rates and availability.
• Use suggestive selling to create value and enhance guest experience.
• Stay informed about hotel amenities, events, and local attractions.
• Communicate effectively with guests and team members across departments.
• Assist other hotel teams to support the overall guest experience.

Skills

Customer service experience

Strong communication

Attention to detail

Cash handling

Job description

Hotel Emblem in San Francisco invites a Guest Service Representative to be the welcoming face of the boutique hotel, handling check-ins, departures, and guest inquiries with warmth and professionalism. You will manage reservations, advise on local attractions, process transactions, and collaborate with front desk colleagues to keep operations smooth.

The role emphasizes accuracy, hospitality, and the ability to multitask in a fast-paced downtown setting.