Front Desk Concierge: Guest Experience Pro

LUMA Hotel Times Square; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Holiday Pay

Vacation Pay

Sick Pay

Life Insurance AD&D

Short Term Disability

Voluntary Life AD&D

Voluntary LTD

Hospital Insurance

Critical Illness

Accident Insurance

401(k) Match

Roth 401(k)

Wellness Program

Education Assistance

Working Advantage perks

Job summary

LUMA Hotel Times Square is seeking a Guest Service Agent to deliver outstanding front desk service from reservation to departure in a fast-paced New York hotel. You will check guests in and out, processing payments and handling requests professionally, ensuring a flawless guest experience.

Required are 2+ years in customer service, prior hotel front desk exposure preferred, and strong English communication.

Qualifications

• 2+ years of customer service experience required.
• Prior hotel front desk agent experience preferred.
• Must be able to read and communicate in English.
• Friendly and service oriented.

Responsibilities

• Provide hotel guests with excellent front desk service from reservation to departure.
• Handle check-in/check-out courteously and efficiently.
• Process payments according to hotel requirements.
• Respond to guests' needs, inquiries, requests and complaints promptly.

Skills

Customer service experience

Front desk operations

English proficiency

Friendly demeanor

Job description

LUMA Hotel Times Square is seeking a Guest Service Agent to deliver outstanding front desk service from reservation to departure in a fast-paced New York hotel. You will check guests in and out, processing payments and handling requests professionally, ensuring a flawless guest experience.

Required are 2+ years in customer service, prior hotel front desk exposure preferred, and strong English communication.