Bell / Door Attendant

LUMA Hotel Times Square; New York (NY); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical/Dental/Vision

Holiday Pay

Vacation Pay

Sick Pay

Life Insurance

401(k)

Wellness Program

Job summary

LUMA Hotel Times Square is seeking a Service-Oriented Door/Bell Attendant in New York City. You will escort guests to rooms, handle luggage, provide door service, and assist with transportation while delivering outstanding hospitality.

The role requires a flexible schedule with AM/PM shifts, including weekdays, weekends, and holidays. Prior customer service experience is preferred and the employer emphasizes Equal Opportunity Employment.

Qualifications

• Must have 1-2 years customer service experience
• Flexible schedule with AM/PM shifts, weekdays/weekends, and holidays
• Prior customer service experience preferred

Responsibilities

• Escort guests to and from rooms in a professional manner and handle guest luggage safely.
• Provide door service to and from the hotel and assist with transportation.
• Respond to guests' needs and requests in a friendly manner throughout the stay.

Skills

Organized

Problem Solving

Decision Making

Critical Thinking

Customer Service

Job description

Description

SALARY RANGE: $20.00/hour

WHO WE ARE:

Taking a cue from our name, Luma brings a bright, fresh, innovative approach to the contemporary lifestyle hotel scene, in the epicenter of NYC. Nestled between corporate giants and the vibrant Times Square entertainment hub, LUMA stands tall at 30 floors, above West 41st Street. Situated in the lively Bryant Park vicinity, our location influences every aspect of our operation. Illustrating our focus on tech-savvy amenities, modern design, and intuitive service that appeals to our guests seeking comfort and productivity, whether they are traveling for business or leisure. Centrally positioned, we link our guests through the city and connect you with like‑minded brands through strategic partnerships. With our independent mindset, LUMA shines as a pioneer in the realm of forward‑looking hospitality.

Being affiliated with a hotel that ranks in the Top 1% in the world, #2 in United States Hotels by TripAdvisor's Best of the Best Travelers' Choice Awards and holds a Top 5 position on TripAdvisor, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions

Providing employees with valuable experience and skills‑building that will enhance their professional growth and propel their career development. The high standards set by the hotel to maintain its top ranking also translates into comprehensive training and excellent development opportunities for staff members. Additionally, working at a worldly renowned hotel can offer incredible exposure through networking opportunities with a diverse clientele, and the chance to work with a team of talented individuals who are passionate about hospitality. Overall, being committed with a thriving hotel can be a fulfilling and rewarding experience for anyone seeking a robust and dynamic environment.

LUMA is seeking service‑oriented Door/Bell Attendant to join their team!

The Door/Bell Attendant is responsible for escorting guests to and from their rooms in a professional manner and handling guest luggage and other baggage in a careful and safe manner. The Door/Bell Attendant is also responsible for providing our guests with door service to and from the hotel and assisting with transportation. The Door/Bell Attendant provides our guests with excellent service from arrival to departure and responds to guests needs and requests in a friendly manner.

WHAT WE OFFER

• Medical/Dental/Vision - Competitive Team Member contribution rates
• Holiday Pay (9 days)
• Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
• Sick Pay (in accordance with NYC ESTA)
• Life Insurance and AD&D bundled with Medical
• Short Term Disability
• Voluntary Life Insurance and AD&D
• Voluntary Long-Term Disability
• Voluntary products such as Hospital Insurance, Critical Illness insurance, and Accident Insurance
• 401(k) with Company Match and 401k Roth
• Wellness Program
• Education Assistance Programs
• Employee Perks through Working Advantage

MUST have a flexible schedule! AM/PM shifts, weekday and weekend shifts, and holidays are required.

JOB REQUIREMENTS:

• Flexible schedule. Open availability.
• Prior customer service experience preferred.

LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail]

to let us know the nature of your request.

Qualifications

Must have 1-2 years customer service experience

Skills

• Organized (Advanced)
• Problem Solving (Advanced)
• Decision Making (Advanced)
• Critical Thinking (Advanced)
• Customer Service (Expert)

Experience

• Required

  Must have 1-2 years customer service experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online